3- I’m vegan!

Only once they’ve arrived in the rustic-style restaurant, the tension between Mr Smith and Mrs Jones eases. They’re looking forward to their four-course surprise meal. The waitress brings the starter to thetable with an elegant gesture and says: ‘A graved salmon mousse…’

‘I’m sorry’ Mrs Jones interrupts her ‘but I’m vegan. I communicated that when we booked the hotel. Have you not been informed?’ The waitress apologises profusely and brings MrsJones’ plate back to the kitchen.Mrs Jones’ surprise meal reveals itself to be a vegetable soup, a small mixed salad and a vegetable plate asa main course. ‘It looks to me as if the kitchen team wasn’t prepared to cook me a decent vegan meal’ she comments to her partner.

Mrs Jones is going to complain about it to the hotel management, and she’s right to do so. But things could’ve gone different: with a modern hotel software such as CASY (casy.ch), you can print daily updated lists with information for the kitchen, the housekeeping and much more.

In the next chapter, the patience of our guests is going to be tried a lot.