6- A Speedy check in

As the last hotel was overbooked, another accommodation in the neighbouring village has been found forMr Smith and Mrs Jones. Now, they’re approaching a reception for the second time within just one hour.‘Oh no’ says Mrs Jones. ‘So many people. It’ll take forever.’ Her happy holiday-mood is tried a lot today.Interestingly, although a dozen people are gathered in front of the reception, one of the two receptionists is actually free.

Therefore, Mr Smith wriggles through the crowd to get to her.He’s astonished to see that she hands him a tablet after welcoming him. ‘Mr Smith, you can do the check inby yourself on this tablet. You just have to fill in the required fields and once you’ve finished, please bring it back to my colleague or to me.’Less than five minutes later, the lift brings them up to the fifth floor, where a “bedroom with a panoramic view” awaits them.

Now, the holidays can start for real.A modern hotel management software like CASY (casy.ch) gives you the opportunity to offer a self-check-into your guests, by using tablets at your hotel or even by doing it online.

This way, queues at the reception belong to the past, and the data is transferred automatically to the system.

In the next chapter, Mr Smith will be even more astonished.