{"id":3465,"date":"2024-11-21T09:29:40","date_gmt":"2024-11-21T09:29:40","guid":{"rendered":"https:\/\/casy.ch\/?p=3465"},"modified":"2024-11-22T11:36:17","modified_gmt":"2024-11-22T11:36:17","slug":"prestay-mail-sai-utilizzarla-in-modo-efficace-per-il-tuo-cliente","status":"publish","type":"post","link":"https:\/\/casy.ch\/?p=3465&lang=it","title":{"rendered":"PreStay-Mail: sai utilizzarla in modo efficace per il tuo cliente?"},"content":{"rendered":"<p><b>L\u2019esperienza di soggiorno del cliente presso una struttura ricettiva inizia molto prima del suo arrivo.<\/b><\/p>\n<p><span style=\"font-weight: 400\">Un elemento che pu\u00f2 dare valore ai tuoi ospiti fornendo preziose informazioni \u00e8 la mail di benvenuto da inviare pochi giorni prima dell\u2019arrivo.<\/span><\/p>\n<p><span style=\"font-weight: 400\">La gestione delle comunicazioni via mail con i clienti \u00e8 un\u2019attivit\u00e0 strategica per gli operatori del settore dell\u2019hotellerie.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">I vantaggi dell\u2019invio di comunicazioni mail PreStay sono, infatti, numerosi:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Anticipare l\u2019esperienza di soggiorno da parte del cliente aprendo, metaforicamente, gi\u00e0 le porte della struttura<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Rassicurare il cliente<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Indagare le sue preferenze con l\u2019obiettivo di fornire soluzioni personalizzate<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Offrire informazioni utili<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Offrire la possibilit\u00e0 di prenotare servizi extra a pagamento aumentando, cos\u00ec, le revenue per la struttura<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Alcune informazioni utili da inserire all\u2019interno della mail di PreStay sono, ad esempio:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">orari di check-in e di check-out<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">procedure per cancellare o modificare la prenotazione<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">indicazioni logistiche per raggiungere l\u2019hotel\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">offerta di servizi extra<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">consigli per attivit\u00e0 da svolgere durante il soggiorno.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Allo stesso modo, risulta strategico l\u2019invio di comunicazioni PostStay nel momento in cui il cliente lascia la struttura al termine del soggiorno.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Tipico esempio di questo tipo di comunicazioni \u00e8 rappresentato dall\u2019invio del questionario di gradimento con relativi ringraziamenti per il soggiorno effettuato.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Il nostro software per la gestione delle strutture alberghiere CASY prevede anche il modulo SelfCheckIn che permette ai gestori degli hotel di richiedere al cliente completare i propri dati ed effettuare in questo modo il Check-In con calma da casa.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Grazie al nostro modulo PrePostStay-Mail, infatti, potrete contattare i vostri ospiti via e-mail, in modo completamente automatizzato, alcuni prima o dopo il soggiorno, quando lo preferite.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019esperienza di soggiorno del cliente presso una struttura ricettiva inizia molto prima del suo arrivo. Un elemento che pu\u00f2 dare valore ai tuoi ospiti fornendo preziose informazioni \u00e8 la mail di benvenuto da inviare pochi giorni prima dell\u2019arrivo. La gestione delle comunicazioni via mail con i clienti \u00e8 un\u2019attivit\u00e0 strategica per gli operatori del settore [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3466,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[90],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PreStay-Mail: sai utilizzarla in modo efficace per il tuo cliente? - CASY<\/title>\n<meta name=\"description\" content=\"CASY ist ein umfassendes Front-Office-Programm, das die Verwaltung und den Betrieb von Hotels, Ferienh\u00e4usern und Resorts erheblich.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casy.ch\/?p=3465\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PreStay-Mail: sai utilizzarla in modo efficace per il tuo cliente? 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