{"id":3471,"date":"2024-11-21T09:36:22","date_gmt":"2024-11-21T09:36:22","guid":{"rendered":"https:\/\/casy.ch\/?p=3471"},"modified":"2024-11-22T11:38:52","modified_gmt":"2024-11-22T11:38:52","slug":"pre-stay-email-how-to-use-them-effectively","status":"publish","type":"post","link":"https:\/\/casy.ch\/?p=3471&lang=en","title":{"rendered":"Pre-stay email: How to use them effectively"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Your guests\u2019 hotel experience starts even before their arrival.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">One element that your guests value particularly is a welcome email, which conveys valuable information and is sent a few days before their arrival.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Communicating with guests via email is a strategic activity for hotel managers. The advantages of pre-stay emails are numerous:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Increase anticipation of the hotel experience by welcoming your guests in advance;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Reassure your guests;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Identify your guests\u2019 preferences to offer personalised solutions;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Transmit useful information;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Give the opportunity to book additional offers and thus increase the revenue of your establishment.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Some useful information that you might want to include in a pre-stay email is:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Times for check-in and check-out;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ways to cancel or change the booking;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Directions to the hotel;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Additional offers;<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Tips for activities during the stay.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Another strategic option is to send a post-stay email after the departure of your guests\u2019. A typical example of this is a satisfaction survey joined with thanks for their stay.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">For our CASY Hotel Software, there is also a Self-Check-In module. This allows hotel managers to request their guests to fill in their personal details and comfortably check-in at home.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Thanks to our PrePostStay-Mail module, you can contact your guests completely automatically via email before and after their stay, whenever you wish.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your guests\u2019 hotel experience starts even before their arrival.\u00a0 One element that your guests value particularly is a welcome email, which conveys valuable information and is sent a few days before their arrival.\u00a0 &nbsp; Communicating with guests via email is a strategic activity for hotel managers. The advantages of pre-stay emails are numerous: Increase anticipation [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3467,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[94],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pre-stay email: How to use them effectively - CASY<\/title>\n<meta name=\"description\" content=\"CASY ist ein umfassendes Front-Office-Programm, das die Verwaltung und den Betrieb von Hotels, Ferienh\u00e4usern und Resorts erheblich.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casy.ch\/?p=3471\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pre-stay email: How to use them effectively - 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