1- Two typical hotel guests

Allow me to introduce Mr Smith and Mrs Jones to you: two typical hotel guests like every hotelier would picture them. With them, we’ll travel through Switzerland and its hotels and follow their experiences. Today, they’re directed towards the mountains in the Grisons.

After a two hours’ car drive, they finally arrive at a cosy hotel, and Mr Smith is looking forward to putting on his walking shoes and enjoying the sunny spring afternoon while going hiking on the nearest mountain. If only he knew…

Just before them, three other couples have arrived, and now they’re queuing at the reception to do the check in. After a seemingly infinite time, the first couple carries their suitcases into the lift. Mr Smith rolls his eyes and glances at his partner: ‘Why’s it taking so long’? It’s their turn at last. The elegant receptionist who welcomes them is extremely kind, and her smile makes them almost forget the long wait – almost.

Dear reader, have you ever had a similar experience? You can be quicker, for example with a modern hotel management software like CASY (casy.ch).

The next chapter will be about a missing room key.