4- Stressed hoteliers

After a nightcap at the bar, Mr Smith and Mrs Jones want to go to the reception to make a remark about the disappointing surprise menu. ‘I think they owe me something’ says Mrs Jones to her partner, ‘what they served me was miserable’.

There is no one at the reception. Therefore, Mrs Jones rings the golden bell. Three minutes go by, but nobody arrives. The second time, she hits the bell harder, but without success. ‘They call it a 24-hours-reception on their website. I think they’re just referring to the furniture’ she comments dryly, as after further minutes anybody hasn’t arrived yet. Right in this moment, a door behind the reception opens, and a woman with greyish hair arrives. ‘Oh, have you been waiting for long?’

‘A bit, yeah’ Mrs Jones expression is not a good sign.

‘I’m so sorry.’ The hotelier tries to calm her. ‘I was so concentrated on paperwork that I didn’t hear you a tall. We’ve had a lot of arrivals today, and I had to fill in all notification forms for the police.’

With a modern hotel management software like CASY (casy.ch), notification forms can be generated within the system in just a few seconds.

In the next chapter, Mr Smith and Mrs Jones will experience the worst-case scenario for hotel guest.