9- A chat with the guests

For almost ten years, towards the end of autumn, Mr Smith and Mrs Jones have treated themselves to a wellness stay in this beautiful hotel between the mountains of Valais. They’re now sitting on the terrace, the sun’s shining, and the hotelier has joined them to have a chat.

Surprised, Mr Smith comments: “Well, that’s new! Since when do you have time to sit with the guests and even look relaxed? Don’t get me wrong, you’ve always been very nice, but we could always feel that you didn’t have much time”.

“That’s right” the hotelier confirms. He explains: “Since last spring, a lot has changed indeed as after long evaluations, we’ve chosen a modern hotel management software. Since then, many work processes have become much faster. The software’s relieved me a great deal, and I enjoy spending more time with my guests. At the end of the day, they’re the reason why I’ve become a hotelier – not the administrative work.”

A modern hotel management software like CASY (casy.ch) allows the managers to spend more time with their guests and to take care of the relationship with them instead of sitting in an office.

In the next chapter, Mr Smith will be talking with the hotelier about outdated computers and remote access.