7- Your room’s ready now
Mr Smith and Mrs Jones have taken the train to visit the city of St. Gallen. As the Swiss national holidayoccurs on a Friday this year, they want to spend the long weekend in a stylish city hotel.They’re welcomed kindly at the reception.
“You’re a bit early, the housekeeping hasn’t prepared your roomyet. May I offer you something to drink in the meanwhile?” the receptionist asks after thecheck-informalities.Mr Smith and Mrs Jones are sitting in two comfortable club chairs near the reception while enjoying arelaxing herbal tea.
Their cups are still half full when the receptionist approaches them: “Your room’s readynow”.Mr Smith is astonished: “Excuse me, but how do you know that? You haven’t answered any phone call andnobody’s come by to inform you”.
“Our housekeeping has a tablet which allows them to indicate when a room’s ready, and I see itimmediately on the computer screen” thereceptionist explains with a smile.A modern hotel management software like CASY (casy.ch) connects the reception with the housekeeping inreal time.
At the same time, the housekeeping is informed as soon as a room has checked out.In the next chapter, things are going to be quite merry.